Haptik is one of the world’s largest chatbot platforms, building applications for consumers, publishers, and enterprises. The company has been at the forefront of the paradigm shift from apps to bots, having worked across various chatbot use cases such as commerce, customer service, utility and lead generation. Haptik’s partners and clients in India include Coca-Cola, HDFC Life, Samsung, Sharekhan, Edelweiss Tokio, Goibibo, and Amazon Pay among others.
Haptik is an enterprise Conversational Al platform based in Mumbai, India, founded in 2013. The platform reaches 30 million devices monthly and has processed over a billion messages so far. Its technology infrastructure employs a blend of artificial intelligence, natural language processing and machine learning.
Aakrit Vaish is the Cofounder and CEO of Haptik. In an interaction with IncubateIND, Aakrit talks about how artificial intelligence is making chatbots better for business.